Your privacy matters to us
Learn how we collect, use, and protect your information
Introduction to our privacy policy
We are committed to safeguarding your personal information and being transparent about our privacy practices.
This policy outlines how janilverosrivia collects, uses, stores, and protects your data in compliance with Australian law.
What data we collect
We collect personal and usage information to provide and improve our services while respecting your privacy.
Information you provide directly
- • Name and contact details when you submit a form
- • Details shared during consultations or communications
- • Feedback you provide about our services
- • Preferences and communication settings
- • Any supporting documents you choose to share
Information collected automatically
- • Device and browser information
- • IP address and location data
- • Website usage patterns and interactions
- • Log files and technical diagnostics
- • Cookies and similar technologies
How we use your data
Your information is used for service delivery, support, analytics, compliance, and improving our website.
- • Responding to your enquiries
- • Providing consultations and support
- • Improving our website and services
- • Communicating important updates
- • Monitoring site performance
- • Complying with legal obligations
- • Protecting against fraud or misuse
Our promise: We will never sell your personal data and always protect it using industry best practices.
When we share your information
We only share data with service providers, regulators, or as required by law to ensure service quality and compliance.
Service providers
Our trusted partners help us deliver services but must follow strict privacy and security standards.
Legal obligations
We may share your information if required by Australian law or regulations.
Anonymous statistics
Aggregate data may be used for reporting or service improvement.
Your rights and choices
You have the right to access, correct, delete, or restrict your information and can contact us to exercise these rights.
- • Request a copy of your data at any time
- • Ask us to update or correct details
- • Request your data be deleted
- • Receive your data in a portable format
- • Object to our processing of your data
- • Request restriction of data use
Contact our support team to make any data privacy requests or for further information.
How we keep your data safe
We use strict security measures to protect your information from unauthorised access or misuse.
Technical safeguards
- • Data encryption and secure storage
- • Regular security audits
- • Access controls for staff
- • Continuous monitoring for threats
Organisational policies
- • Staff privacy training
- • Confidentiality agreements
- • Regular policy reviews
- • Incident response plans
How long we keep your data
We only keep your information as long as necessary for service delivery, compliance, or legal purposes.
- • Kept as long as your account is active
- • Retained while relevant for service
- • Archived for support requests
- • Stored for compliance
- • Kept until you opt out
You may request deletion of your data at any time.
Transferring data overseas
If we transfer data outside Australia, we ensure similar privacy protections are in place.
- • Only to trusted partners
- • With appropriate safeguards
- • In compliance with legal requirements
- • Not for marketing without consent
Cookies on our website
We use cookies to improve your experience and support essential site features.
Cookie types
- • Enable core website functions
- • Monitor website usage patterns
- • Remember your preferences
- • Support customised experiences
You can change your cookie settings in your browser.
Changes to this policy
We may update our privacy policy from time to time. Changes will be posted here with an updated date.
- • Website notice of updates
- • Email alerts if appropriate
- • Updated effective date
- • Contact details for questions
Review this page regularly for the latest information.
Contact for privacy matters
For questions or privacy requests, contact our support team below.
janilverosrivia
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61 7 1450 3465
Email: content@janilverosrivia.com
Policy updated August 23, 2025
Effective from August 23, 2025